PROGRESSIVE FARMS SALES POLICY
US Sales: If the order is placed before 11am EST, Progressive Farms (PF) is committed to same day shipping. Any order placed after this time will be shipped by the end of the next business day barring any written or verbally stated lead time on the products ordered. A tracking number will be sent to the customer via email on the same day that the order leaves our facilities.
International Sales: All orders placed outside of the 50 US States will be shipped within 2 business days barring any written or verbally stated lead time on the products ordered. A tracking number will be sent to the customer via email on the same day that the order leaves our facilities.
Sales Tax: All accounts that we retain a proper re-seller license and Dealer Agreement and all orders shipped outside of North Carolina (NC) are not subject to sales tax under NC law.
Terms of Sale to Customer: All orders are pre-paid. FOB Wilmington, NC. PF makes every effort to communicate pricing changes proactively, but we reserve the right to change pricing at any time without notice PF may terminate or update this agreement at any time, for any reason, with ten (10) calendar days prior written notice to you.
Proof of Purchase: If you have provided an email address with your order, Progressive Farms will send you a confirmation of your order via email. Otherwise, you may request a mailed receipt.
Shipping Options: Progressive Farms uses UPS for ground shipments and the lowest cost carrier for freight shipments. All shipments will be quoted at the point of sale.
If you are purchasing a larger item online (i.e. Vortex Brewer®) that requires freight delivery you will be charged for the item, then separately for the shipping charges once they are processed.
You may request a shipping quote before purchase by contacting firstname.lastname@example.org and a quote will be emailed back within 1-2 business days.
Returns & Refund Policy: PF backs all of our products with an unprecedented industry leading 60 day money back guarantee. In this event we will generate a return Authorization Number (RAN) to coordinate your return. Shipping will be arranged and paid for by the customer. Once the return is received by PF we will issue a refund minus any initial shipping charges.
Vortex Brewer® Guarantee & 1-year warranty: We back the Vortex Brewer® System with an industry leading 60 day money back guarantee and 1-year warranty. For warranty issues, customer may contact PF and advise us of any defect in the parts or workmanship of the Vortex Brewer® or pump in order to diagnose the problem. In the event the unit needs to be returned to PF we will issue you a Return Authorization Number (RAN). Shipping will be arranged and paid for by the customer. Any return shipping to the customer is arranged and paid for by PF.
Damage in Shipment: If a shipment from PF is damaged in any way the customer must contact PF within 7 days of shipment and request a replacement for the damaged product. At any time we may require more information such as images of the damaged product, delivery details, etc. When PF validates grounds for replacement, new product will be sent out at no cost to the customer by the end of the next business day. No requests are accepted after 7 days.
Please check every delivery. Replacement of damaged product is only possible by acknowledging damage on delivery receipt that is signed upon receiving the damaged goods. If there is no indication of damage on these documents after the shipper has left, Progressive Farms is not liable for these damages.
Confidentiality: PF is committed to absolute privacy and retains all information as strictly confidential.
We can be reached by contacting:
6005 Oleander Dr.
Wilmington, NC 28403
Last Updated: April 1st , 2014